Frequently Asked Questions

Return Deadline

You have 30 days from the delivery date to return your purchase.

Associated Costs

  • Restocking Fee: None.
  • Return Shipping: At your own expense, except in the case of defective products or errors on our part.

Refund Timeframe

Refunds are processed within 7 business days after receiving your return.

How to Make a Return?

  1. Contact us: Email us at info@clairava.com with your order number and the reason for the return.
  2. Follow our instructions: Our team will guide you through the next steps.
  3. Prepare the package: Pack the product in its original condition, including all accessories and documents.
  4. Ship it: Follow the provided shipping instructions.

Special Cases

Product Damaged on Delivery

  • Check: Inspect the product upon delivery.
  • Report: Contact us immediately at info@clairava.com with a description and photos.
  • Solutions: Return, replacement, or refund — depending on your preference.

Change of Mind

  • Conditions: Product must be new, with original packaging and tags.
  • Procedure: Contact us at info@clairava.com to begin the process.

Wrong Product Delivered

  • Report: Let us know immediately if the delivered product is incorrect.
  • Solution: We cover the return and will send the correct product free of charge.

Refund Details

Processing

  • Timeframe: 7 business days after receipt and inspection of the return.
  • Confirmation: You will receive an email with the refund details.

Refund Issues

  • Delay: Check with your bank. If the issue persists, contact us at info@clairava.com.
  • Missing Refund: We will investigate and issue a new refund if needed.

Shipping Information

Delivery Area

  • Currently: Denmark only.
  • Future: Expansion to other destinations.

Timeframe & Costs

  • Free Shipping: On all orders.
  • Processing: 1 to 2 business days (Monday to Friday).
  • Delivery: 5 to 7 business days.
  • Total Delivery Time: It takes 6 to 9 business days to receive your order.

Order Tracking

  • Notification: You’ll receive an email with a tracking number.
  • Tracking: Track your package via the carrier's website (DHL, UPS) or on our site.

Contact

For questions, write to us at info@clairava.com.

Company name: Clairava 
Chamber of Commerce number: 16494984
Email address: info@clairava.com
Telephone number: +33756891795
Registered address: Harju maakond, Tallinn, Kristiine linnaosa, Liimi tn 1b, 10621

Customer service: Monday to Friday from 9:00 AM to 5:00 PM